Questions
Care and use
Can the mugs go in the dishwasher?
Yes. All our stoneware mugs and cups are dishwasher and microwave safe.
Are the glazes food safe?
Yes. We use lead-free glazes and fire them to 1260 °C, where they turn to a hard, non-porous glass.
Why does my mug look different from the photo?
Each piece is glazed and fired by hand, so colour and the way the glaze breaks over the edges vary a little from piece to piece.
Orders and delivery
How long does delivery take?
We pack orders within two working days. Delivery in Germany takes one to three days; within the EU, three to seven.
What does delivery cost?
Delivery in Germany is €4.90 and free over €60. EU delivery starts at €9.90.
Can I return a mug?
Yes, within 30 days if it is unused. See shipping and returns for the details.